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What makes Prism Tether better than others?Prism Tether Cables – Developed and designed BY Photographers FOR photographers Prism Tether Cables are built with photographers in mind, delivering lightning-fast data transfer speeds and reliable power delivery across longer lengths. Crafted from premium, high-durability materials, our cables are designed to withstand daily professional use while maintaining exceptional flexibility and strength. Unlike traditional copper tether cables that you have been using, our fiber optic technology ensures a consistent stable connection with zero signal degradation, eliminating the need for signal repeater blocks that can also be damaged, overheat or get in the way on set. Plus, having a fiber optic signal it is far less prone to interference from radio signals and wireless devices—giving you a seamless, uninterrupted tethering experience, even in a busy studio environment. Tested for over a year in various real-world shooting conditions, PrismTether Cables provide the reliability and performance you need to focus on capturing the perfect shot and less on your cable connection.
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Do I need specific software to use your cable?While most cameras will automatically recognize a tether cable connection and allow for basic file transfer, using dedicated tethering software unlocks a whole new level of control and convenience. As photographers, we have tested and used Prism Tether cables with tethering software like Capture One and Adobe Lightroom and found it to be essential in day to day shooting. While you can use a tether cable for basic image transfer without additional software, tethering software offers increased control, speed, and efficiency for professional photographers. To get the most out of your Prism Tether Cable, combining it with specialised software makes the entire tethering experience far more powerful and tailored to professional needs.
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Can I charge my camera through the cable?Prism Tether Cables are designed with Power Delivery (PD) support, allowing you to charge your camera while simultaneously transferring data. This feature is especially useful for photographers who shoot tethered for extended periods, keeping your camera powered without the need for frequent battery swaps or an external power adapter. However, not all cameras support power delivery over USB-C, and compatibility depends on the camera model and in some cases the battery type . Some cameras, such as Sony and Nikon, may have PD functionality turned off by default, requiring you to manually activate it in the settings. We strongly recommend using them only for their intended purpose - transferring images and powering your camera - not for charging other devices such as phones or tablets. Before using our Prism Tether USB-C tether cable for power delivery, it's essential to: ▪️Check your camera's manual or manufacturer's specifications to confirm PD support. ▪️Ensure that both ends of the cable are connected correctly and that there is power from the laptop/desktop
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How long can Prism tether cables be without losing speed or reliability?Traditional copper cables can experience signal loss beyond 15 feet (4.5m), requiring repeater blocks to maintain a stable connection and power delivery Our fibre optic-enhanced Prism Tether Cables are designed to support cable runs of 5, 10 and even our longest cable of 15 meters (49 feet) without the need for a single signal booster, ensuring consistent, high-speed data transfer over much greater distances.
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Will my tether cable be affected by interference from Wi-Fi or studio equipment?Fiber optic cables are immune to electromagnetic interference (EMI) and radio frequency interference (RFI), ensuring a stable and uninterrupted connection even in busy studio environments filled with multiple wireless signals. Our cables include a copper element for the power delivery function, however, this does not affect the fiber optic technology that is responsible for maintaining high-speed data flow from you camera to you computer.
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Why should I use your tether cable and not wireless connection?Our PrismTether cables provide faster, more reliable data transfer, unlike wireless solutions that may suffer from radio signal interference or slow transfer speeds.
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My camera does not have power delivery or cannot connect to my tethering software.With the release of new cameras every year and updates in firmware, we are continuely looking at improving our compatibility and we test as much as we can on as many cameras as possible to enusre your cables works as intended. Some cameras firmware by default may have data transfer "disabled' or Power delivery set to "OFF". Before purchasing one of our cables please ensure first, that your camera and batteries you have support power delivery and that you have checked through the user manual/guide that all necessary functions on your camera have been "activated" or "turned on" Once a package is opened we are unable to accept a return based on non compatibility as we cannot resell opened electrical goods. In the event that there is still no connection or power delivery, please contact support and we'll be happy to assist.
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How durable are Prism Tether cables?Prism Tether Cables are designed to withstand the toughest conditions, making them the perfect choice for all levels of photographers. Crafted with high-quality, industrial-grade materials, these cables offer exceptional resistance to wear and tear and environmental stress, ensuring longevity even with continuous use. The reinforced shielding and premium fibre optic core provide superior protection against signal degradation, while the outer jacket is built to resist moisture, dust, and general daily usage. The Prism Tether cable is IP64 rated. To maximize the lifespan of your Prism Tether Cable, we recommend properly coiling it with the over under method after each use, avoiding sharp bends or kinks, and storing it securely when not in use. Taking these simple steps will help maintain optimal performance and ensure your cable remains a reliable part of your setup .
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How should I store and maintain my Prism Tether Cable?To ensure optimal performance and longevity, proper care and storage of your Prism Tether Cable is essential. Here are some best practices to keep your cable in top condition: 1. Coil the Cable Properly Always gently loop the cable in a natural curve—avoid tight bends or sharp angles. Use the over-under wrapping technique to prevent twisting and internal stress. Never force the cable into small loops, as this can weaken internal fibers over time. 2. Avoid Kinks and Strain Do not pull or yank the cable to remove it from a port—grip and unplug it from the connector. Avoid stepping on or pinching the cable under heavy objects or equipment. Use cable strain relief or clips to secure it properly when in use.\ 3. Store in a Protective Case Keep your tether cable in a dedicated storage pouch or case to protect it from dust, dirt, and accidental damage. Avoid leaving it loosely packed in a bag with other gear that could cause abrasion. 4. Keep It Clean Use a soft, slightly damp cloth to wipe down the exterior of the cable after use, especially if used outdoors. Ensure the connectors are free of dust or debris, as buildup can affect data transfer quality. 5. Store in a Cool, Dry Place Keep the cable away from extreme temperatures, direct sunlight, or excessive humidity. Avoid storing it in tightly packed spaces where it may be crushed or bent. By following these simple storage and maintenance tips, you can extend the life of your Prism Tether Cable, ensuring consistent performance and reliability every time you shoot.
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Where do you ship to?Aussies Get First Dibs! 🇦🇺 As a proud Australian owned brand, we’re giving Aussies the first chance to get their hands on our high-quality cables! For a short period of time, we’re shipping within Australia only. This product is sure to be in high demand, and we want to ensure a smooth and reliable delivery process before expanding globally. We’re currently working on securing the best international shipping partners so that when we do open orders worldwide, your experience will be fast, seamless, and hassle-free. International buyers—hang tight! We will be coming your way soon!
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Where can I buy Prism Tether Cables?We are currently an online based company for the meantime with FREE STANDARD SHIPPING on deliveries within Australia.
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What delivery options are available with my purchase?Currently we offer FREE STANDARD SHIPPING on any order within Australia (5-7 days) and we offer Express Post (1-2 days) for an additional fee, calculated at checkout.
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How do contact support about my order/cable related enquiry?If you have purchased from us directly on the website we will send you a tracking number and tracking link via our chosen delivery service provider so that you can see all the way to the door where you package is. If you would like to talk to us via email about a cable related issue that you haven't found in the FAQ then please send us an enquiry on the contact page via our website.
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What is the 120 day cable guarantee?We stand by the quality of our cables, so much so that we are offering a 120 day cable guarantee on any cable that is purchased either from us directly or from one of our offical stockists. To receive this exclusive offer with your cable, you must fill out the product registration form in full within 30 days of purchase. Register your unique cable serial number at www.prismtether.com/registeryourproduct Please note that if you do not register your cable, you will only be entitled to a standard 30 days.
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Can I get a refund?If your cable is not performing as expected, we will first verify that it has been registered on our website and falls within our 120-Day Cable Care Guarantee. Return & Assessment Process If your cable qualifies under the guarantee, we will provide you with a return label to send the product back to us for assessment. Once received, we will inspect the cable to determine if it is faulty. If a fault is confirmed, you will have the option of: A like-for-like replacement shipped to your preferred address. A full refund issued to your original payment method. A replacement cable will inherit the remaining days from your original 120-Day Cable Care Guarantee—a new warranty period will not restart. If your cable falls outside of the 120-day guarantee, we will review any issues on a case-by-case basis. However, refunds or replacements cannot be guaranteed beyond the stated coverage period. For expanded details please refer to our refunds section on our website. We strive to ensure our cables meet the highest standards, and our Cable Care Guarantee reflects our commitment to quality and reliability. If you have any concerns, please reach out to our support team, and we’ll be happy to assist you.
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