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STORE POLICY

120 DAY CABLE GUARANTEE

At Prism Tether, we are committed to providing high-quality products and ensuring customer satisfaction. To give you peace of mind with your purchase, we offer a 120-Day Cable Guarantee. This policy outlines the terms and conditions of our guarantee for cables purchased from us.

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​ELIGIBILITY FOR GUARANTEE

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This 120-Day Cable Guarantee is available only to customers who have purchased cables directly from Prism Tether or an authorised retailer and registered their product within 30 days of purchasing. The guarantee applies to cables purchased for personal or business use, excluding any cables that have been subject to misuse, physical damage, or modification.

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COVERAGE

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Under this guarantee, we will replace any registered cable that:

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  • Is found to be defective due to manufacturing or material faults.

  • Fails to perform as described within 120 days from the original date of purchase.

 

This guarantee does not cover:

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  • Damage caused by improper use (excessive bending, cutting, or exposure to extreme temperatures, water damage).

  • Wear and tear resulting from normal usage.

  • Any cables that have been modified, repaired, or altered in any way.

 

HOW TO CLAIM THIS GUARANTEE

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To initiate a claim under this 120-Day Cable Guarantee, please follow these steps:

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  1. Contact Customer Support: Reach out to our customer support team at support@prismtether.com within 120 days of purchase. Please provide the following information:

    • Proof of purchase (receipt, order number, or invoice, product serial number)

    • A description of the issue you are experiencing with the cable

    • A clear photo or video showing the problem (if applicable)​​

  2. Return Instructions: If we determine that the cable qualifies for a replacement, we will provide you with a return authorization number and instructions on how to return the defective cable.

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3. Replacement or Refund: Upon receiving the defective cable, we will either replace it with a new one or issue a full refund to the original payment method, depending on your preference and product availability. 

 

4. Limitations

  • This guarantee is non-transferable and only applies to the original purchaser.

  • Refunds or replacements will not be provided for cables that are lost, stolen, or damaged through accidents or misuse.

  • In the event of a replacement, the replacement cable will be covered for the remainder of the original 120-day guarantee period.

  • If a cable is replaced under the 120-day warranty, the warranty period does not reset. The original 120-day guarantee continues from the date of the initial purchase. Therefore, any replacement cable is still covered under the remaining warranty period, not a new 120 days from the replacement date.

 

5. Exclusions

  • This policy is not valid for third-party accessories or cables purchased from unauthorized sellers.

  • Any cable that has been modified, tampered with, or used for unintended purposes will not be covered under this guarantee.

 

6. Warranty Transfer

The 120-day Cable Guarantee is only valid for the original purchaser and is not transferable to subsequent owners of the cable.

 

7. Changes to Policy

Prism Tether reserves the right to update or change this policy at any time. Any changes will be posted on our website and will apply to all purchases made after the update.

 

8. Contact Us

​For further information or to file a claim, please contact our customer support team at:

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Thank you for choosing Prism Tether. We value your trust and are dedicated to providing high-quality products and excellent customer service.

PRIVACY AND SAFETY

At Prism Tether, your privacy and safety are our top priorities. We are committed to protecting the personal information you provide when interacting with our website or using our products. This Privacy and Safety section outlines how we collect, use, store, and protect your data, as well as the steps you can take to ensure your experience is safe and secure.

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PRIVACY POLICY

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WHAT INFORMATION WE COLLECT


When you visit our website or make a purchase, we may collect certain information to improve your experience and fulfill your orders. This includes:

  • Personal Information: Name, email address, shipping address, billing address, and phone number.

  • Payment Information: Credit card details or other payment methods used for transactions (note: we use secure payment gateways for processing).

  • Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, and device information.

  • Cookies: We may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website traffic. You can manage or disable cookies through your browser settings.

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HOW WE USE YOUR INFORMATION


The information we collect is used to:

  • Process and fulfill your orders.

  • Communicate with you regarding your purchase, including order confirmations, shipping notifications, and customer support inquiries.

  • Improve and personalize your experience on our website.

  • Comply with legal requirements and obligations.

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SHARING YOUR INFORMATION


We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners, such as shipping carriers and payment processors, to complete your transactions. All third parties are contractually obligated to keep your information confidential and secure.

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YOUR RIGHTS


You have the right to:

  • Access, correct, or delete your personal information.

  • Opt-out of marketing communications by unsubscribing from emails or contacting our support team.

  • Request data portability, where applicable by law.

For any privacy-related inquiries or requests, please contact us at support@prismtether.com.

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DATA SECURITY

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HOW WE PROTECT YOUR INFORMATION


We take your privacy seriously and employ industry-standard security measures to safeguard your personal information. These measures include:

  • Encryption: All sensitive data, such as payment details, is encrypted using Secure Socket Layer (SSL) technology.

  • Firewalls: We use advanced firewalls and other security protocols to protect our website and databases from unauthorized access.

  • Secure Payment Processing: Payments are processed through trusted third-party payment providers that comply with the Payment Card Industry Data Security Standard (PCI-DSS).

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While we use these security measures to protect your data, no system is 100% secure. We cannot guarantee the complete security of any information transmitted over the internet, but we strive to protect your data with the highest standards of security.

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SAFETY OF YOUR TETHER PRODUCTS

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QUALITY AND SAFETY ASSURANCE


We take great care in ensuring that all tether cable products meet stringent safety standards. Our cables are designed for durability, reliability, and optimal performance, but proper handling and usage are essential for safety. Please follow the following guidelines:

  • Do not use cables that are damaged or frayed—inspect your cables regularly for any signs of wear and tear.

  • Avoid overextending or bending cables to prevent internal wire damage.

  • Keep cables away from extreme heat or moisture—store and use cables in dry, cool environments.

  • Use only compatible devices to avoid electrical risks or damage to your devices.

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COMPLIANCE WITH SAFETY STANDARDS


Our Tether Cables are designed and manufactured to comply with international safety standards. All of our products undergo rigorous testing for safety and quality before they are sold to customers. This includes testing for electrical safety and material durability.

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THIRD-PARTY LINKS AND SERVICES

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Our website may contain links to third-party websites or services that are not operated by us. These third parties have their own privacy policies, and we do not accept any responsibility or liability for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

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CHANGES TO THIS PRIVACY AND SAFETY POLICY

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We may update this Privacy and Safety section from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top of the page will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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CONTACT US

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If you have any questions, concerns, or requests regarding your privacy or the safety of our products, please contact us at:

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Thank you for trusting Prism Tether. We are dedicated to providing a secure and enjoyable experience with both our products and services.

By using our website and purchasing our Tether Cable products, you acknowledge and agree to the terms outlined in this Privacy and Safety policy.

WHOLESALE ENQUIRIES

At Prism Tether, we offer exclusive wholesale pricing on our Prism Tether Cables to help businesses, retailers, and distributors expand their product offerings with high-quality, reliable cables. The Prism Tether Cable is designed for durability, performance, and style, making it the perfect choice for those seeking premium tether cables.

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Our wholesale program provides competitive rates, flexible ordering options, and excellent customer support to ensure that your business gets the best value. Whether you're looking to stock up for resale or need bulk orders for a project, we can accommodate orders of all sizes and provide timely delivery.

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BENEFITS OF WHOLESALE WITH US:

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  • Competitive wholesale pricing: Enjoy discounted rates on bulk orders.

  • Flexible order quantities: From small to large orders, we cater to businesses of all sizes.

  • Quality assurance: Our Prism Tether cables undergo rigorous quality control, ensuring consistency and performance.

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For more information on wholesale pricing and to place an order, please contact our team at support@prismtether.com

 

Let us help you bring the quality and innovation of the Prism Tether Cable to your customers today!

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